Frequently Asked Questions
Please read some of the more frequently asked questions that we get asked from our customers. If you cannot find an answer to a particular question or query you may have, please do not hesitate to get in touch and we will be more than happy to be of assistance.
How far away from the door will the remote transmitter work?
The distance from which the garage door can be operated suing a remote control transmitter will vary depending upon a number of factors. Ideally, the remote should be able to work from a distance of around 25-50 metres. This will obviously vary if the door is operated from inside a car or from inside a building etc. Also worth noting is the condition of the battery. A battery with little power may struggle to send a signal strong enough unless in close proximity to the door.
For safety reasons, we only recommend that any type of electric garage door only be operated when a clear line of sight is available to prevent an potential injuries from occurring. Althoug fitted with force safety limitation devices, it is better to be safe than sorry when operating a garage door as they have the potential to kill if not correctly set up, installed and maintained.
For safety concerns, we recommend that you only open your door automatically when you have a clear line of sight. It takes just 12-15 seconds for your door to open and thus you don’t want to be any further away than this; your garage could be open before you are back to keep an eye on it. If your door becomes slower and takes longer to open then please don’t hesitate to contact your local Gliderol service agent
What length of time does the courtesy light stay on for?
The majority of garage door motors feature some form of courtesy light to ensure the user does not need to enter a dark garage when operating the door. We supply a range of garage door operators that feature low energy lights and can be programmed to stay on for a specific period of time.
What are the space requirement for installing Gliderol sectional garage doors?
It is essential that there is adequate headroom and side room available within the garage in order to correctly install a sectional garage door. Please study the technical requirements below to ensure enough space is available. If you are unsure of any aspects, please contact us and we will talk you through the requirements
Low Headroom Fittings (supplied as standard)
Side Room: 120mm (standard) 90mm (minimum)
Headroom (standard): Manual: 110mm Automatic: 150mm
When to service my Gliderol sectional garage door?
A correctly installed and maintained sectional garage door from Gliderol will provide years of trouble free operation and will require very little maintenance.
The length of time required between servicing will vary dependent upon the amount of use the door gets. As a general rule, we recommend that after an initial period of 3 months from the date of installation, the spring tension on the door should be checked and adjusted as necessary. After that, unless any unusual noises or creaking sounds occur or the door becomes difficult to open, we recommend that the door be serviced every 12 – 18 months. Remember, as the largest moving object within the home it is imperative that the door is kept in optimum condition to not only prolongs the life of the door but also to prevent injury.
Please be sure to read the user manual that is supplied with the sectional garage door for exact servicing intervals.
In between service intervals, it will pay to clean the door panel down every once in a while to prevent a build up of grime occurring on the paint finish. This should be done using a mild detergent and warm water, then simply rinsed away using clean cold water and then left to dry naturally. It is also worth checking for any loose bolts, frayed cables. It is also important that on electric sectional garage doors, the force limitation safety feature of the motor is checked. To do this simply place an object under the door. As soon as the bottom edge of the door touches the object, the motor should stop, reverse and then stop again. If the motor does not sense the object or places to much force on the object, please contact a suitably qualified garage door engineer immediately and ensure no children can play with the garage door controls.
Please refer back to the sectional garage door installation instructions section on this website for more information.
Do you need to lock an electric sectional garage door?
We do not recommend manually locking your electric garage door on a day to day basis. The garage door motor will act as the long therefore keeping your garage space safe and secure.
In fact, if you accidently push the remote control with the door manually locked, the garage door motor may try to open the door with such force that it will run the risk of burning out the electronic parts of the motor. If this does happen for what ever reason, it is important that you ensure a door engineer checks the motor to see if it has been damaged.Please note, the only times we recommend locking an electric garage door are during periods of been away from the property.
Does my sectional garage door require cleaning?
Sectional garage doors should be washed approx every 3 months using a soft sponge, warm water and a mild household detergent. Be sure to remove all grime and bird droppings as these may attack the painted surface of the garage door causing premature rusting of the steel beneath.
What are the safety features on an automatic sectional garage door?
Garage door motors feature in built safety devices designed to protect the user from injuring themselves or causing damage to property. Should the door come into contact with something or someone during operation the motor will stop the door travel, reverse the door and then stop again.
What happens if someone in my street has the same garage door operator as me, can they open my door?
The motors we supply are all controlled by remote controls that feature rolling code technology. This method of creating a new unique code for each doors cycle ensures no one else can clone your signal and no other remote will work your door.
Can i still access the garage in the event of a power failure?
In the event of a power failure, garage door motors feature a device called an internal manual release. The user simply pulls the release cord and the motor will detach its mechanism to allow for manual operation of the door until such time as the power returns once more. Please note that unless you have an alternate entrance to the garage such as a side door then you will need to order an external manual release. This will then allow the user to detach the release mechanism on the motor from outside of the building.