Insulated Roller Garage Doors - Frequently Asked Questions

If you are looking to purchase a new insulated roller garage door from Gliderol, you may have some outstanding questions that need answering to fully understand all aspects of the product prior to making a purchase with us.

We have tried to cover as many areas as possible in the frequently asked questions section below. If you do not find what you are looking for please do not hesitate to contact us on 0844 804 5577 and we will be pleased to answer any questions or technical questions you may have.

What range does the remote control operate the door from?

Electric insulated garage doors work by sending an encoded radio signal from the remote control to the control box to tell it to open and close the door at the required time. The distance from which this can be done will vary depending upon if any objects are in the way or you are inside a building.

We recommend that the safest way to operate an insulated roller shutter garage door is to do so by line of sight. By this, we mean that the door should only ever be operated when you have a clear view of the door. This way, you can be certain that no objects or more importantly, children are near to the door when it closes. As a large heavy moving object, a garage door has the potential to cause injury. It is therefore essential that children are not allowed to play with the remote.

How long does the courtesy light stay on for?

The control box on an insulated roller garage door will feature a courtesy light to ensure the homeowner accesses a lit garage space. This light will automatically switch on as the door opens and will stay on for a period of approx 90 seconds.

What space do i require to install insulated roller garage doors?

Insulated garage roller doors are most commonly installed to the back of the structural opening. This way the maximum drive through width and height can be achieved.

We recommend that the following space be available in order to correctly install the door;

The standard insulated roller door requires 300mm min above the opening for door roll to be fully concealed and 70mm each side of the opening for the guides to fix to for doors up to 9m2. Larger doors require 90mm each side of the opening.

The compact insulated roller door requires 205mm minimum above the opening for the door roll to be fully concealed and 68mm each side of the opening to conceal the guides.

If you are planning on installing the standard insulated roller door between the opening, you will lose 140mm of drive through width on structural openings up to 9m2 or 180mm for larger doors. In addition to this, because the door roll will sit under the lintel, the opening height will be reduced by 300mm and you will require the addition of the full box to protect the door and conceal roll from view. The compact roller door installed between the opening will result in a loss of 136mm in width and 205mm in height.

When should i service my Gliderol insulated roller door?

Roller doors should be serviced according to the manufacturer`s guidelines. Most times a 12-18 month service schedule is more than adequate.

Please be aware that automatic garage doors are classed as machine and therefore must comply with specific legislation. If you plan on using an insulated roller garage door in a work environment, it is the law that you carry out regular inspections and keep a record to show you are compliant.

Do i need to lock an automatic roller door?

Electric insulated roller garage doors do not have a key lock. Instead they feature auto-locks that actively engage when the door is closed to prevent the door curtain being forced from the bottom. In addition to this, the control box is fitted with a 94db ear piercing alarm that will sound should someone try to force entry.

Should I wash my garage roller doors?

To keep you roller shutter garage door in good order therefore prolong its life, the door should be cleaned every few months to remove any grime and dirt. Use only a mild household detergent and soft cloth or sponge. Also remove dust and debris from the mechanical parts inside the garage.

What happens if my automatic roller door closes and hits an obstruction?

We take safety extremely seriously here at Roller Doors Ltd. That is why we only supply insulated garage roller doors that feature a safety device along the bottom leading edge of the door. Known as a “safety edge” it is designed to stop the door the instant it comes into contact with an object. The door will then open backup away from the obstruction, therefore preventing damage or injury. As the safety edge is fitted to the bottom of the door, it provides full coverage of the door opening.

All Gliderol roller garage doors are fully compliant with the legislation relating to force limitation on roller doors fitted with a tubular motor. Please note that the market is flooded with inferior quality insulated roller doors. Although such doors may look like a great deal, they are more than likely only fitted with a single photo cells and cheap imported motors. Single photo cells alone do not comply with legislation as the full coverage of the doors path of travel cannot be achieved because it only sends out a narrow beam around 150mm from the floor. Legislation states the whole of the opening must be protected.

What happens if someone in my street has a Gliderol Insulated Roller Shutter Garage Door?

Rolling code technology ensures that no other remote can work on your door. Each time the door cycles, the remote and control box synchronize to create a unique code from one of over 2 billion combinations.

New remotes handsets can be easily programmed to work and old remotes handsets can be deleted if they are ever lost. This way you can be sure the garage can only ever be accessed by the right people.

Can i operate the door in the event of a power failure?

In the event of a power failure, the door can be operated from inside using the manual release mechanism to crank the door open and closed. This is only possible from inside the garage unless an added external manual release is purchased.

If you have any further questions please contact us on 0844 804 5577 and we will be happy to provide free professional advice.